Let’s say for example that the boss of a company which sells a very nice/successful product is a 'bad' boss and his employees ‘hate’ him.
The boss can’t prevent them to talk to their friends and families. When they will be asked about the product (as insiders) how do you think they will respond?
- Is their negative emotional bias towards the boss going to affect the way they will talk about the product?
- Are they more likely to emphasize the negative aspects of the product?
- How many potential customers can this boss loose by bad mouth of his employees?
And finally, do you think today employers(with exceptions of course) underestimate this angry-employee-bad-mouth effect?